user guide user guide user guide Get Multifaceted &
Feature-rich NBNTM Ready
Hosted Phone System
With Real Telecom!
Real Telecom’s Hosted phone systems have the capabilities to manage business communication without exorbitant setup cost. Equipped with features that work over the internet, now you can command and customise your phone system as per your business needs. Grandstream HT802 (ATA)
Yealink T48S Yealink T42S & W60P (cordless)
Get Multifaceted &
Feature-rich NBN Ready
Hosted Phone System
With Real Telecom!
Real Telecom’s Hosted phone systems have the capabilities to manage business communication without exorbitant setup cost. Equipped with features that work over the internet, now you can command and customise your phone system as per your business needs.

The Right Handset For
The Right Job

We’ve combined the major phone system features
that seem reliable and efficient for the
Australian businesses. Most of the core
features are in-built on the latest PBX
phone system whereas few require additional
licenses/hardware.

The Right Handset For The Right Job

We’ve combined the major phone system features that seem reliable and efficient for the Australian businesses. Most of the core features are in-built on the latest PBX phone system whereas few require additional licenses/hardware.

Benefits of Hosted phone
Product0
Product1
Product2
Product3
Product4
Layer 2

Select your Real Telecom Hosted phone plan

$50 Call Plan

$  50/ month

$50 Call Plan

Critical Information Summary

$65 Call Plan

$  65/ month

$65 Call Plan

Critical Information Summary

Included basic features

Real Telecom Hosted phone is built with you in mind. It’s easy to set up and simple to use, including all of the critical features you need to grow your business.

Included basic features

Real Telecom Hosted phone is built with you in mind. It’s easy to set up and simple to use, including all of the critical features you need to grow your business.


Cost
Effective

Learn More

With cost-effective plans starting at $45/month, you can integrate a connected future for your business and slash your telco bill.


Call-
Waiting

Learn More

Never miss any call and enjoy boundless freedom with enhanced productivity.


Voicemail
to Email

Learn More

Utilize our best-in-class feature that helps you send voicemail via email and transform the way you communicate.


Web
Conferencing

Learn More

Hold live meetings, conferences, presentations and training via the internet with our hosted phone system.


Work
Remotely

Learn More

Work remotely over the internet without compromising the cost and quality while having complete control over your hosted phone system.

Experience our intelligent call allocation feature that will help you save calls which are in queue with ease.


Call-on
-Hold

Learn More

Replace your legacy hold-music with content-rich audio clips advertising special offers, product features and valuable business insights.


Mobile
Extension

Learn More

Allocate and control call flows between devices to efficiently transfer and answer calls effectively.


Linked
Sites

Learn More

Centralise your phone system spread across multiple business sites and geographies to achieve operational excellence.


Call
Forwarding

Learn More

Automated options to distribute and divert calls effectively and efficiently at the click of a button.

Go anywhere apps

Take your Hosted phone where ever your business takes you and never miss a call. Our mobility apps function just like a normal Hosted phone handset on the go.​

Go anywhere apps

Take your Hosted phone where ever your business takes you and never miss a call. Our mobility apps function just like a normal Hosted phone handset on the go.​


Mobile
app

Learn More

The Hostedphone Mobile App allows you to make and receive calls and manage most telephony features on your mobile device. Supports Google Android and Apple IOS $9.95 p/mth


Laptop
app

Learn More

Available via the admin portal, instantly view call Logs for a range of call types including missed, received, and placed calls.

FAQ’s Hosted phone

We tackle some key questions about Real Telecom Hosted phone covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…

FAQ’s Hosted phone

We tackle some key questions about Real Telecom Hosted phone covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…

No, there is no setup fee on a 24- or 36-months contract option. If you choose the month to month contract option, a minimal setup fee will apply.

Modest Monthly Plans

With Real Telecom’s Hosted Phone you just need to pay based on the number of handsets you need. Our plans include standard calls to local, national and mobile numbers across Australia.

No Hefty Equipment Costs

Your Real Telecom’s Hosted Phone service works over the internet, so you get the capabilities of a professional phone system, without the hefty upfront cost of purchasing high-cost PABX hardware. With a High-Speed internet connection, you can go live with our all-inclusive monthly plan which covers your phone rental as well.

Features of Hosted Phone System

Real Telecom’s Hosted Phone brings in business-class phone system features for a fraction of the price. With these spectacular features, you can now transfer calls, put calls on hold, set up voicemail to email or even have custom music-on-hold. You can also set up phone menu systems to redirect calls to the right individuals in your firm and configure hunt groups to divert inbound calls to multiple phones around your business.

Intelligent Call Management

With intelligent features to help you coordinate your calls, there are low chances of you missing an important business call. Use your business phone on your mobile and gain the freedom to choose how you want your calls to be diverted or redirected and customize your call settings from anywhere with Real Telecom Phones.

Plug and Play Set Up

Simply Plug & Play – Connect your phones to your Internet and you’re ready to make calls. It is that simple and easy to set up and update user features on Real Telecom’s cloud phone systems.

Swiftly Scalable, Easily Portable and feature-rich

As your business swiftly scales up, your Real Telecom Phone solution can easily be upgraded to accommodate more users. And if your business happens to relocate then you just have to plug your Real Telecom phones into an active internet connection at your new business location and your phone system will immediately go live. You can also maintain your local,13, 1300 and 1800 numbers when you shift to a new location.

No-Contract Choice

We understand and value choices and flexibility in business hence we have come up with a No contract option in return for a supplementary upfront fee.

Real Telecom Phone is your comprehensive business phone system. Once you select your monthly plan, the following will be included:

  • A wholly featured Real Telecom IP handset per plan
  • A whole set of enterprise phone system features per plan
  • Unlimited local calls
  • Unlimited national calls
  • Unlimited calls to mobiles in Australia
  • No flag falls
  • Free calls between all office phones and mobile phones on the same Real Telecom account.
  • A free Hunt Group, which directs your inbound calls to multiple handsets and can be configured in Real Telecom Command centre.
  • A free Auto Receptionist, which enables you to play a personalised message and lets your customers select from a menu option.
  • The Real Telecom Command centre will equip you to manage your service as a user or administrator
  • Access to the Desktop Real Telecom app for Mac or PC will let you manage settings or make calls from your computer.
  • Plus more

Real Telecom’s Hosted Phone system uses your power source and Internet to make and receive phone calls.

To be able to run Real Telecom Phone in your business ecosystem and across your internet connection there is a list of points to ponder:

  • Ensure that you have a strong Internet service that has the capability and superiority to carry your telephone calls. Most nbn™ services are more than capable of supporting Real Telecom Phones. As a benchmark, you can carry up to 8 simultaneous phone calls for each MB/s that your service supports in each direction (download/upload). An NBN50 connection with 20Mbps upload speed can theoretically support up to 160 simultaneous calls provided there is no supplementary internet congestion on the line concurrently. Simultaneous calls are influenced by numerous aspects, not just line speeds.
  • Ensure that you’re able to deliver power to your new Real Telecom Phone via the power pack we supply you or via your LAN switch (PoE capable switches and handsets only).
  • Check whether you have enough cabling that connects your new Real Telecom Phone to your LAN switch (data network) or router/gateway. It should be Cat 5 or better. Note: We supply you a two-meter Cat 5 patch lead with the phone.
  • Check whether your LAN switch or modem has spare ports to ensure that you can connect all-new Real Telecom Phones and all your other existing devices (computers/printers etc) as well.
  • Ensure that you subscribe for a plan with Real Telecom to manage other services like Printers, Fax, EFTPOS terminals and allied security systems.
  • Work closely with Real Telecom to Transition your existing numbers (port) or get new phone numbers according to your choice.

Yes, of course, you just need active internet service at each location for Real Telecom’s Hosted Phone to connect to the network. A prominent capability of hosted phones is its ability to transfer calls or set up hunt groups across multiple different sites without affluent phone systems, VPNs (Virtual Private Networks) or other apparatus.

You will need to think about how many simultaneous calls your business will make at any point in time and ensure that your internet will be able to support it. As a benchmark, you can carry up to 8 simultaneous phone calls for each MB/s that your service supports in each direction (download/upload). An NBN50 connection with 20Mbps upload speed can theoretically support up to 160 simultaneous calls provided there is no supplementary internet congestion on the line concurrently. Simultaneous calls are influenced by numerous aspects, not just line speeds.

Also consider, depending on the size of your business, you could have multiple Real Telecom Hosted Phones but not require all of them to be on simultaneous calls. For example, if your business has 20 staff with 20 handsets the chance of them all being on the phone at the same time is low, so you may only need to support 4 or 5 simultaneous calls on your Internet connection at any point in time.

While Real Telecom Hosted Phone is a comprehensive phone system, there are extra options available to extend the capability of the system for your business.

Real Telecom Mobility integrates your smartphone into your Real Telecom’s Hosted Phone system. Your desk phone and mobile phone operate together, meaning your business phone can come with you wherever you have mobile data coverage.

Real Telecom Queue means your customers never get an engaged signal and you’ll never miss a call. While they are on hold, they can listen to your latest specials or any other pre-recorded announcement you’d like to play them.

Reception Control gives your receptionist the power to manage phone calls from their computer, dragging and dropping calls around the business, seeing who is available or not.

Reception Functions extends the use of your existing Office phone with a reception functionality. It brings additional speed dials and phone status to the reception function.

Availability of Additional Hunt Groups – You can purchase additional Real Telecom hunt groups as your business grows. For example, you could have one for sales and one for service. Each one can be configured differently depending on your needs.

Additional Auto Receptionists – You can purchase additional auto receptionists to manage additional inbound numbers as your business Scales. You could have one menu centralised for your main number and another menu centralised for your sales department.

Professional in-person Installation – If you don’t have time or inclination to install and test your Real Telecom’s Hosted Phone system, then a certified Real Telecom Phone technician can visit you onsite to unpack, install and test your phones.